Privacy policy
How Vancouver 10 handles personal information under PIPEDA: what is collected, cookies, service providers, storage outside Canada and your rights.
Summary
Vancouver 10 (vancouver10.com) gathers only the personal information it needs to run a business guide, and treats it according to PIPEDA, Canada’s federal private-sector privacy law. The site shows no ads, does not use AdSense, sets no tracking cookies and does not sell personal information.
What we collect
Visit logs with IP address, browser and requested page, used to protect the site and fix faults; the content and email address of messages you send us; and, for business accounts, the login email address, edits to the listing and Stripe’s records of any paid plan.
How we use it
Only to operate and secure the site, reply to you, confirm business ownership, provide Pro and Top plans and keep required financial records.
Cookies and measurement
Audience figures come from Cloudflare Web Analytics, which needs no cookies. A single session cookie keeps business owners signed in to “For businesses”. Cloudflare Turnstile screens form submissions for bots using technical signals from the browser.
We don’t send promotional email. Messages to business accounts concern the account itself, such as sign-in codes and decisions on requests.
Service providers
Cloudflare (hosting, security, statistics, email), Stripe (card payments, handled entirely on Stripe’s side) and OpenFreeMap (the map imagery your browser fetches). Their servers may be outside Canada, mainly in the United States, and information there may be accessible to authorities under that country’s laws.
Retention
Visit logs are deleted after a short period; messages are kept while relevant; account data lasts as long as the account; billing records are kept for the period Canadian tax law sets.
Your rights
To view, fix or erase personal information we hold about you, write to info@vancouver10.com. If our reply doesn’t settle it, you can complain to the OPC, Canada’s federal privacy regulator; British Columbia’s privacy commissioner (OIPC BC) oversees the province’s own private-sector law where it applies.
Changes
We will update this policy as the site or privacy law evolves; the text on this page is current.